Terms & Conditions

All Marine attempts to describe and load pictures of items available on our website as accurately as possible. If you receive an item that is not as described in your original order, you can return the product unused and in original packaging, and we will process a refund, or provide a shop credit, at our discretion.

We will do our best to ensure stock is available for supply but occasional delays may still occur. We will endeavour to remedy any problems or offer alternatives quickly. Product descriptions, prices and images are subject to change at any point without notice and any errors in description or pricing will be corrected and you will be notified/re-invoiced correctly. Sorry, no rain checks.

GST/International Money Transfers/ Overseas Credit Cards

To qualify for GST exemption, All Marine must export the goods. A NZ Customs Temporary Import Entry declaration document must be presented for purchases for vessels temporarily in New Zealand to qualify for GST exemption.

International Money Transfer Additional Charge

If you wish to deposit your payment into our account from an overseas account an NZD $15 additional fee applies. This fee does not apply to credit card payments. Please await the quote for shipping charges so you have the final total to deposit. The quote will include bank account details and the amount will include your purchase price, shipping and the international money transfer fee. The order will be dispatched once the payment has arrived in our account.

Overseas Credit Cards

American Express and Diners Club are not accepted.

Please ensure you provide your complete billing address as registered with your Credit Card provider. This is the address to which the Credit card statements are sent to. We verify this information with all overseas credit card orders. All Marine may also require a faxed/scanned copy of both sides of the credit card and photo id from the card holder. Acceptance of some cards may be declined for security and we will ask for an International Money Transfer instead. We will email the details if required.

Privacy & Security

Your privacy is important to us and we will not do anything to violate your trust. We treat customer information as strictly confidential and so it is never revealed to third parties.

As you browse the All Marine website, advertising cookies may be placed on your computer so that we can understand what you are interested in. We never reveal personal information such as your name, email address, postal address or telephone number to third parties.

Our physical address is 231 Port Rd or 52 Riverside Drive, Whangarei, New Zealand. We can be contacted via sales@allmarine.co.nz or on +64 9 438 4499.

Refunds, Returns & Replacements

Money Back Guarantee

If you change your mind about your purchase, we will be more than happy to offer you an exchange, credit or refund as long as:

  • You return the product within 28 days of purchase
  • You provide proof of purchase
  • You originally purchased the product with the intention of keeping
  • The item is unused and in its original packaging

 

This does not apply to perishable goods such as food and bait

Refunds

We can only issue a refund or credit by request when the item is unused and in its original packaging.

Returning Items

We do not pay for shipping costs of returning items to our warehouse.

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by All Marine Ltd. In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair-Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair-Trading Act 1986.

Faulty Products

Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:

  • repair the product; or
  • replace the product; or
  • give you a full refund.

Delivery & Shipping

Orders are usually dispatched within 24 hours from point of order excluding weekends and public holidays. Some items will have delayed shipping and most will be stated on the product’s web page. All orders are sent out with insurance and online Track & Trace and must be signed for on arrival.​

All orders are sent out with insurance and Track & Trace emails. Parcels must be signed for or a card is left.

Supply issues / delays are rare and if applicable, you will be notified as soon as possible.

NZ Delivery Estimated days from dispatch, (Monday- Friday): Auckland 1-2, North Island 1-3, South Island 2-4 working days*-Subject to courier company delivery times Rural Delivery / Bulky / Heavy / Dangerous Goods orders may take up to 1-3 days longer. All orders are sent out with insurance and online Track & Trace and must be signed for on arrival. Goods will be shipped once payment has been validated and the order is accepted and invoiced. Deliveries to Waiheke Island, Great Barrier Island, Stewart Island or the Chatham Islands additional charges may apply Some special items are freight free and will show this. Some items are not included in our special freight deals and the products page details the items shipping terms. The shipping total at checkout will include all applicable shipping charges for your order.

Damage in transit

Freighted/couriered items must be thoroughly checked inside before signing for your delivery. Ensure all products are in good condition.  As per strict courier company conditions, damaged items must be reported by the receiver within 24 hours of delivery to qualify for an insurance claim/replacement on the items.